We love our Một shoes and are pretty sure you will too. We want to make sure of that. If you have any issues whatsoever with them we’re happy to accept exchanges and returns within 14 days of the date you’ve received the shoes.
Only items that have been purchased directly on www.motshoes.com are eligible for exchange or return.
- All returns must be unused and received in its brand new, original condition (including totebags and original packaging).
- We have the right to deny credit if the return does not meet our policy requirements.
- All international orders and sales items are final.
- You will be responsible for all shipping charges associated with the exchange or return. We recommend using a trackable service as we are not liable for any lost or undelivered packages.
We need to approve exchanges beforehand to make sure we have the pair and size you want in stock, so please email us with a description of what you’re exchanging and for what reason (wrong size, color, etc.).
Once your returned merchandise is received, we will process your refund within three business days. We offer a full refund for the items purchased, excluding shipping charges.
If you have made an error with your order, no worries. Get in touch with our team at firstname.lastname@example.org for assistance asap and we’ll sort things out and make sure you get the Một pair that’s just right for you.